Contact us

Answer:
To protect the security of your QSuper information, we're unable to send online access passwords, or benefit statements via email.

So if you're having trouble logging in, you've forgotten your password, or your access has been disabled, please call us. Our contact details are on the right. Once we confirm your identification over the phone, we can then issue you with a new password.

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To register, you will need your latest benefit statement. You use the information on your benefit statement to confirm your identity.

If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are on the right.

If you have your benefit statement, click here to register.

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Typically your returns should appear in your account within 2-3 weeks. However, we are reliant on your pay office sending your super through to us. Delays in your super You need Adobe Reader to open forms, factsheets, newsletters and product disclosure statements on our website. Documents that requires Adobe Reader to view, end with the file extension 'pdf'. If you don't already have this software you can download it for free from Adobe.

Answer:
You need Adobe Reader to open forms, factsheets, newsletters and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.

Answer:
If you are currently employed by the Queensland Government, you should inform your payroll office of your new address. All of these details flow through to us.

If you are not currently employed by the Queensland Government, you should call us or you can change your details directly through QSuper online, if you are registered.

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Download and complete an Investment switch form. You can request a switch whenever you like, with a maximum of four in a financial year. There is no fee charged for making a switch.

To find out more about the options available to you, visit our Investment choice section.

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Rolling over your super to QSuper takes just two easy steps. Click here to find out more.

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You can view your account balance 24 hours a day, 7 days a week, just by signing up for QSuper Online.

To register, you will need your latest benefit statement. You use the information on your benefit statement to confirm your identity. If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are on the right.

Once you have your statement, you can access QSuper Online directly from our homepage.

Answer:
QSuper membership is only open to Queensland State Government employees and their spouses. QSuper can only accept contributions from members, their spouses, and Queensland State Government employers. Unfortunately, membership is restricted to these categories only.

QSuper is not subject to choice of fund legislation due to an exemption covering certain public sector schemes, therefore non-Queensland Government employers are not eligible to contribute to QSuper.

Answer:
At present QSuper can only accept compulsory super contributions from Queensland State Government employers.

Although your non-Queensland Government employer is not able to contribute to QSuper, you may still be eligible to pay voluntary contributions into your QSuper account. You can also roll over the money from your new fund into your account when you finish employment.

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To find out more about salary sacrificing, visit our salary sacrifice webpage. We have a calculator, guide and case studies all designed to help you determine whether salary sacrificing is right for you.

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To find out more, visit our voluntary contributions webpage where you'll find our Personal contributions guide plus the form required to make a voluntary contribution.

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To find out if you are eligible for the super co‑contribution, visit our co‑contributions webpage where you can find out more details, try our super co-contributions calculator and download a Deposit form.

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To find out more about opening an account for your spouse, visit our spouse contributions page where you can find out more details, read case studies, and download our product disclosure statement.